The Specified Commercial Transactions Act
This page is created to comply with the Specified Commercial Transactions Act.
Mobell Communications Ltd.
8th FL, VORT Kagurazaka I, 34 Tansumachi, Shinjuku-ku, Tokyo 162-0833
Cancellation can be made within 8 days of receipt telling us why you are not satisfied. We will refund the sale price of the MobalPay card by bank transfer. We are unable to refund by cash. The Money Back Guarantee does not cover shipping charges, top-up balances, subscription fees or any other charges relating to your MobalPay card. If there is a fault with your MobalPay card within 12 months of purchase we will replace it.
Dependent on location but usually it takes 1-4 working days.
Set-up fee is paid upfront by bank transfer or convenience store payment. Subscription fees are billed on the same date each month from activation. For cards activated on the 29th/30th/31st of the month subscription fees will be billed on the 1st of each month.
As per our website.